Product overview

Everything you need
to support better.

From the visitor widget to agent workflows and analytics — a complete toolkit for modern support teams.

Trusted by 2,000+ support teams

Capabilities

Built for real support.

Six core pillars that cover every part of the customer support journey, from first touch to resolution.

01

Live Chat & Messaging

Engage visitors the moment they need help with a real-time smart chat widget and auto-routing.

  • Real-time messaging
  • Auto-responses
  • Smart routing
  • Mobile optimization
02

Advanced Analytics

Track CSAT, team performance, and resolution rates across all live conversations.

  • Performance dashboards
  • CSAT tracking
  • Team productivity
  • Custom reports
03

Smart Automation

Automate repetitive tasks, route conversations intelligently, and trigger instant actions.

  • Automated workflows
  • Smart routing
  • Quick replies
  • Custom triggers
04

Team Collaboration

Share conversations, leave internal notes, assign workloads, and manage agent availability.

  • Internal notes
  • Workload management
  • Role-based permissions
  • Assignment & transfer
05

Enterprise Security

Role-based access, session isolation, and audit trails keep your customer data safe.

  • Role-based access
  • Audit trails
  • Secure sessions
  • Tenant isolation
06

Knowledge Base

Structured articles empower agents to answer faster and give visitors a self-service option.

  • KB articles
  • Categories
  • Quick replies
  • Agent productivity
Platform

What's included.

Real modules across Visitor, Agent, and Admin areas — everything live and ready to use.

Visitor experience

A fast, embedded chat widget and conversation flow tailored for every website visitor.

  • Website chat widget
  • Real-time messaging
  • Conversation history
  • CSAT prompt after resolve

Agent workspace

Everything agents need to handle conversations efficiently and collaboratively.

  • Conversations inbox
  • Visitor details panel
  • Assignment & transfer
  • Internal notes
  • Quick replies
  • Knowledge base access

Tenant & Admin management

Controls, analytics, and billing management for admins and tenant managers.

  • Customer management
  • Plans & billing
  • Analytics dashboards
  • API keys & integrations
  • Settings & roles

Ready to get started?

Pick a plan and have your widget running in minutes. No engineering team required.