Customer Support Platform
Modern live chat. Better customer experience
ConnextLive helps you talk to customers instantly, resolve conversations faster, and measure satisfaction — without heavy setup.
Fast setup
Widget in minutes
Real-time
Instant notifications
CSAT
Measure satisfaction
How it works
A simple flow designed for speed and clarity.
01
Install the widget
Add the snippet to your website and start receiving messages instantly.
02
Invite agents
Assign conversations, collaborate, and respond consistently with quick replies.
03
Measure outcomes
Close conversations, collect CSAT, and track performance.
Designed for better conversations
Your widget stays consistent on any host website, messages arrive in real time, and the experience stays smooth from first hello to CSAT.
Brand-safe widget: avoids host CSS issues.
Conversation lifecycle: resolve/close flows are clear.
CSAT built-in: measure satisfaction per agent.
Widget preview
Subtle animationHighlights
A focused set of features that improve outcomes.
Live chat + assignment
Route and assign conversations to keep response times low.
Offline notifications
Stay responsive even when visitors leave the page.
CSAT + analytics
Close the loop and track satisfaction per agent.
Knowledge base
Help customers self-serve with public KB content.
Secure by design
Tenant isolation, token-based auth, and production-ready practices.
Fast, lightweight widget
Performance-friendly widget behavior for real websites.
Built to integrate
Works with modern stacks and production workflows.
Embeddable widget
Drop-in snippet
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Realtime events
Socket updates
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Email (SMTP)
Notifications
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Bot protection
Turnstile-ready
Learn more →
FAQ
Quick answers to common questions.
How fast is setup?
Typically minutes — add the widget snippet and start receiving chats.
Can I cancel anytime?
Yes. You can change or cancel your plan based on your billing settings.
Do you support multiple agents?
Yes — invite agents, assign conversations, and collaborate efficiently.
Do you measure satisfaction?
CSAT is collected when a conversation is closed, and can be tracked per agent.
Need help choosing a plan?
Talk to our team and we’ll recommend the best setup for your workflow.
Ready to improve support?
Start with pricing or contact us for a quick walkthrough.