Customer Support Platform

Modern live chat.Better support.

ConnextLive helps you talk to customers instantly, resolve conversations faster, and measure satisfaction — without heavy setup.

Setup in minutes
Real-time messaging
Built-in CSAT
Scroll

Trusted worldwide

2.4M +
Conversations Handled
98 %
Avg. Satisfaction
40 %
Faster Resolution
30 +
Countries
How it works

Up and running in minutes.

Three steps from zero to live — no engineering department required.

< 2 min setup

Install the widget

Add a single snippet to your website and start receiving messages instantly.

  • Works with React, Vue, Nuxt or plain HTML — no lock-in
  • Async loading — zero impact on Core Web Vitals
  • Instant preview straight in your dashboard
Zero training needed

Invite agents

Assign conversations, collaborate, and respond consistently with quick replies.

  • Route by department, skill, or round-robin rules
  • Shared inbox with live typing indicators
  • Canned replies for fast, on-brand responses
Real-time data

Measure outcomes

Close conversations, collect CSAT scores, and track agent performance.

  • CSAT auto-collected after every conversation close
  • Per-agent leaderboard and performance trends
  • Full export via REST API or CSV download
Features

Everything you need.

A focused set of features that improve outcomes and help your team stay on top.

01

Live chat & assignment

Smart routing with round-robin or manual assignment keeps response times razor-sharp.

02

Offline notifications

Email and push alerts keep agents responsive even when visitors have left the page.

03

CSAT & analytics

Satisfaction scores collected automatically — tracked per agent, per team, over time.

04

Knowledge base

Empower customers to self-serve with a public, searchable knowledge base.

05

Secure by design

Per-tenant isolation, token-based auth, and best-practice security out of the box.

06

Lightweight widget

Async-loaded, under 12 KB. Fast on any site without touching your Lighthouse score.

07

Proactive campaigns

Trigger targeted messages based on page rules, time-on-site, or custom events.

08

Mobile push for agents

Never miss a message — iOS & Android native push keeps your team always connected.

09

AI-assisted replies

Context-aware smart suggestions help agents respond faster and more consistently.

Platform

Designed for better conversations

Your widget stays consistent on any host website, messages arrive in real time, and the experience stays smooth from first hello to CSAT.

Real-time conversations

Messages delivered instantly via WebSocket — zero polling overhead.

Hello! Can I change my plan?
Yes — upgrade anytime from billing.
Perfect, thank you!
Agent typing…

CSAT built-in

Collect satisfaction per conversation, per agent.

Rate your experience

😞😐🙂😊😍

84% positive this week

Brand-safe widget

Iframe isolation avoids host CSS conflicts — always renders correctly.

Smart assignment

Route conversations to the right agent automatically or manually.

Knowledge base

Help customers self-serve with searchable public KB content.

Testimonials

Loved by support teams

Real feedback from teams using ConnextLive every day.

4.9 /5

Average rating

“

“ConnextLive cut our first-response time in half. The widget is fast and our customers love how quickly they get help.”

S

Sarah M.

Head of Customer Success

“

“Setup took under 10 minutes. We went from zero to live in the same afternoon. Incredibly easy to customize.”

J

James T.

CTO, E-commerce Startup

“

“The CSAT tracking changed how we measure our support quality. Agents are motivated and customers are happier.”

L

Lena K.

Support Manager

“

“The widget looks premium. Our customers mention it in reviews — they love how polished and fast it is.”

M

Mia C.

Head of Growth, SaaS

“

“Agent assignment rules saved us hours every week. No more manually routing tickets. It just works.”

A

Alex R.

Operations Lead

“

“Switching from our old platform took one afternoon. ConnextLive is well-documented and genuinely easy.”

T

Tom W.

Lead Engineer

Integrations

Built to integrate

Works with modern stacks and production workflows.

Embeddable widget

One-line snippet install

Realtime socket

WebSocket bi-directional

Email (SMTP)

Offline agent notifications

Bot protection

Cloudflare Turnstile-ready

REST API

Full programmatic access

Webhook events

Real-time outbound triggers

iOS Push

Native Apple notifications

Android / FCM

Firebase push alerts

index.html
<!-- Add before </body> -->
<script src="https://cdn.connextlive.com/widget.js"
        data-key="YOUR_SITE_KEY"
        async></script>
FAQ

Questions answered.

Everything you need to know before you sign up.

Need help choosing a plan?

Talk to our team and we'll find the best fit for you.

01How fast is setup?
Typically minutes — add the widget snippet and start receiving chats right away.
02Can I cancel anytime?
Yes. You can change or cancel your plan through your billing settings at any time.
03Do you support multiple agents?
Yes — invite unlimited agents, assign conversations, and collaborate efficiently.
04Do you measure satisfaction?
CSAT is collected automatically when a conversation is closed, and tracked per agent.
05Is the widget customizable?
Yes — colors, position, welcome message, and more can be configured from the admin panel.
06Do you offer a free trial?
Yes — start for free and upgrade when you need more capacity. No credit card required.
Ready to get started?

Support that scales
with your business.

Start with pricing or contact us for a quick walkthrough of the platform.